• No consistency
• Lack of retention
• Application

• Initial excitement fades
• Too expensive
• Not time to travel

• Not enough material
• Not following through
• Loss of focus

A series of informative bi-monthly webinars designed to hone retail management practices and salespersons' behaviors. The frequent training modules sustain motivation and enthusiasm for focusing on teachings over time, creating habits of excellence! Develop management skills and enhance client relationships with integrity that fosters increased sales!

First Week of Every Month:
SALES MANAGEMENT WEBINAR
Topics to include: Hiring, Training, Accountability, Goal Setting, Motivation, Games & Contests, Information Retention, How to Get Buy-In, Coaching, Putting People in the Proper Positions, What Leaders Really Do, Creating a Winning Culture, Protecting yourself from Employee Litigation and much more...including Guest Presenters

Third Week of Every Month:
SALESMANSHIP WEBINAR
Topics to include: "Clienteling", Handling Objections, Selling Add-ons, Turning Over Sales, Developing Relationships, Communication Skills, Customer Service, Creating Trust & Value, Selling Yourself and the Store, After-the-Sale Follow-up, Closing Techniques, Questions That Must Be Asked, Solidifying the Sale and much more...including Guest Presenters

START TIME: 1:00 PM (Eastern Standard Time)
DURATION: 30-45 minutes with time for Q&A.

BRYAN DODGE
Bryan Dodge's appearances are fueled by his passion for sharing with others what he has gained in over 20 years as a lifelong, avid student of success habits and leadership principles -- knowledge he used fi rst to transform his own life. Author of The Good Life Rules, Bryan is now one of America's most soughtafter speakers, inspiring audiences within thousands of major corporations, professional associations, and other organizations.

DAVID JOHNS
David has an extensive background in retail and HR management at the national level as well as over 20 years in the pawn Industry. David is now the Senior Managing Partner of Initiative Consulting Group in Winter Park, Florida. The selection and training techniques used by David are recognized among the most eff ective in the retail and pawn industries.

MARK KISZLA
Mark is an award-winning journalist for The Denver Post and author of No Plan B, the criticallyacclaimed book about quarterback Peyton Manning and the Denver Broncos. Through sports, Mark tells stories of leadership, teamwork and perseverance that resonate with anyone in a competitive business. The Society of Professional Journalists has twice named Mark the No. 1 sports columnist in the US.

PHILIP NULMAN
Phil began his career at a major NYC ad agency where he evolved to Creative Director. He has won numerous awards in print, broadcast and direct mail. Nulman is the author of four books, two top selling books for entrepreneurial marketing - targeting smaller retail venues. Nulman is a frequent commentator on Fox News and MSNBC. Today, The Nulman Group represents food retailers, automotive, jewelry, fi nancial institutions, professional practices.

JOHN THEDFORD
With over 25 years in the pawn industry, John has founded several retail chains: Rent-Rite, Value Pawn & Jewelry, La Familia Pawn & Jewelry, and most recently, Premier Pawn & Jewelry. Author of Smart Moves Management, John is known for his "best in class" business operations and employee engagement. A graduate of Wichita State University and a CPA, he currently serves as President & CEO of Premier Pawn & Jewelry Stores.